Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you subscribe, you get repeat deliveries at the frequency you choose, with 10% off and free shipping on every subscription order.
Your payment details are stored securely and you are charged automatically before each delivery. We email you a reminder before each renewal, so there are no surprise charges.
You can cancel, pause, or skip a delivery at any time. There is no minimum commitment and no cancellation fee. Use the link in any of your subscription emails, or log in to your account, to manage everything yourself.
Discount codes apply to one-time purchases only. Your subscription savings are already included in the price.
See our returns policy for details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.